Friday, March 6, 2020
9:00 a.m.–4:00 p.m.


Adelphi University Manhattan Center 75 Varick Street New York, NY


9:00 a.m. - 4:00 p.m.





Crisis Management: Skills for De-Escalation & Preventing Vicarious Trauma

This workshop is sold out.

Social service workers frequently encounter clients in various levels of crisis. Navigating these situations can take a toll on workers over time, leading to burnout and vicarious trauma. This daylong workshop offers a trauma-informed approach to building core crisis management skills. Participants will strengthen their abilities to effectively respond and recover from crisis situations.

The workshop helps participants identify and prevent interpersonal crisis situations before they happen. It provides concrete tactics for de-escalating crises when necessary. Using a trauma-informed perspective this workshop reviews triggers, flight-freeze responses, and their connection to crisis management. Participants are given multiple opportunities throughout the day to practice what they learn. The training also addresses the challenges of vicarious trauma for practitioners, and evidence-based strategies for reducing VT and increasing resiliency. Please note: this training is geared toward general crisis management, not responding to specific acute crises (eg. suicidality, substance-related overdose). 

Learning Objectives

Upon completion of this two-day workshop, participants will be able to:

  1. Identify signs of potential crisis situations
  2. Practice empathic listening skills for de-escalation
  3. Identify personal reactions to crisis situations and signs of vicarious trauma
  4. Differentiate between burnout, vicarious trauma, and moral injury
  5. Develop strategies for individual and collective burnout and vicarious trauma prevention

Presenter Biography

Kate Barrow, LCSW, specializes in trauma-informed and anti-oppressive
approaches to social services, management, and systems change work. She currently works as a nonprofit management trainer, organizational consultant, clinical supervisor, management coach, and therapist.
A nonprofit manager for nearly 15 years, Kate has also been leading trainings for social workers since 2009 in a range of grassroots, educational, and nonprofit settings. From 2015-2018 she directed a professional development institute for an interdisciplinary criminal justice agency in New York City. In this role she led the professional development initiatives for a staff of over 500, and directed 150 hours of trainings annually. Previously, she led clinical programs in court-based, social service, and foster care settings. She was an adjunct professor in the graduate social work school at New York University from 2012-2015, and currently teaches at John Jay College through the Prisoner Reentry Institute. She specializes in social justice and criminal justice topics in the social work practice. Kate completed her undergraduate studies at Naropa University in Contemplative Psychology and received her MSW from the Silver School of Social Work at NYU. She completed an advanced certificate
in clinical supervision through Smith College. She is a licensed clinical social worker in the state of New York.


 » Directions to campus

This program has been approved for the following continuing education credits:

  • Social Workers
  • LMHC
  • LMFT
  • CASAC Renewal
  • Psychology
  • LCAT

Successful completion for the award of approved continuing education credits requires attendance at entire training/workshop and submission of a completed evaluation form.

» See full credentialing information and CEUs

New York State Office of the Professions (NYSED) regulations require that participants must be present for the entire approved educational activity in order to receive a certificate for continuing education hours. There is no accommodation in the State regulations for late arrival, late return from lunch or breaks, or early departure. According to NYSED, in order to award social work CEs; “When you offer a multi-day or multi-part course/educational activity, the learner must complete all parts in order to earn the certificate for contact hours, in the same way that a student must complete a semester-long course to receive college credit. You may not award partial credit for a program, even a one-day program, if the learner does not complete all requirements at that time.”

Cancellation Policy

Unfortunately, we cannot provide refunds for cancellations made seven working days or fewer before the event for any reason—or for no-shows.  We can provide credit towards a future workshop up to 24 hours before the event. After that, no credit will be issued.

Accessibility Statement

The Student Access Office ensures equal access to all of Adelphi University’s programs, services and facilities for students with documented needs. Through assistance, advocacy and reasonable accommodations, the office provides an accessible and supportive campus environment.

The Student Access Office provides cost-free assistance and services that are tailored to meet the needs of individuals based on their specific, appropriately documented needs, while preserving Adelphi’s academic integrity and high standards of academic expectations and performance

If you are a student with a documented disability and wish to request accommodation services, please submit a Petition for Reasonable Accommodations form along with the required information as detailed in the Guidelines for Documentation.

Please be aware that all decisions regarding accommodations and equal access are made in accordance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and prevailing University Policy. 

For further information, please contact the Student Access Office at 516.877.3806 or

For further information, please contact:

Renee Rawcliffe, LMSW
Director, Continuing Education and Professional Development
Social Work Building, Room 235
p – 516-877-4339
e –

Joanna Suppa, LCSW-R
Coordinator of Continuing Education and Professional Development
p – 516.877.3216
e –