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Friday, November 22, 2019
9:00 a.m.–4:00 p.m.


Hudson Valley Center
19 Baker Avenue, Suite 400,
Poughkeepsie, NY 12601

Managing Your Team: The Essentials for an Effective Nonprofit Manager

This event is only open to those who have registered for the Excellence in Nonprofit Management Certificate Program.

Today’s managers play a critical role in building high performing teams that are able to carry out the organization’s mission and plans. Managers must possess the knowledge, skills, and tools for talent acquisition, retention, and effective performance management of their teams and individual team members. This full-day course will explore the major roles, functions, and competencies of an effective manager in developing and managing their teams and team members. 

In this course, participants will learn the essentials of effective talent management and people development processes and practices and will receive self-assessment tools, handy checklists, and other resources that provide insight into how to build their managerial and supervisory strengths and adapt their styles in ways that lead their teams and organizations to greater success.

Learning Objectives

Participants will increase their knowledge of:

  • Management functions and competencies; and
  • The skills and styles they need as managers of their teams and departments in today’s nonprofit organizations.

Participants Will Learn To

  • Create and maintain procedures,  processes, and practices to effectively manage the performance of staff and volunteers;
  • Foster a learning environment in which employees can increase their knowledge and competencies, leverages the talents and skills of its team members, and in which there is a pipeline for future management; and
  • Handle difficult employees and situations, resolve conflict, and address problem behaviors.


  • The essential and key functions of an effective manager.
  • Human Resources Compliance: Understanding and using HR policies and procedures and employee handbooks.
  • Competencies, skills, and organizational tools in people management processes and practices through the entire employment cycle, including effective hiring and interviewing, orientation,  onboarding, and retention strategies, setting and implementing department and team objectives, performance management, coaching, and the design and implementation of knowledge transfer and performance improvement plans. 
  • Addressing workplace behavior issues including managing and resolving conflict; handling problem employees and difficult situations; countering bias in the workplace and  ways to maintain a safe, barrier-free, respectful work  environment and team culture.

About the Speaker

Jennifer M. Rutledge has over 35 years’ experience in providing assistance to organizational leadership in the areas of governance, board and individual leadership development, management development, long-range and strategic planning, organizational development, and training. She has helped private companies, associations, and nonprofits develop strategic initiatives designed to address emerging issues and has served as a facilitator and guide providing technical assistance throughout the resulting processes. Rutledge has worked with nonprofit organizations on Long Island for over 20 years and has served as a consultant with the Center for Nonprofit Leadership at Adelphi University’s School of Social Work since 2010. 

Rutledge has a Masters Degree in Business Administration and an undergraduate degree in Industrial Psychology. She is an author and has served as adjunct faculty at the University of Virginia, Marymount/Fordham University, and the University of California at Berkeley.

 » Directions to campus

This program has been approved for the following continuing education credits:

  • Social Workers
  • LMHC
  • LMFT
  • CASAC Renewal
  • Psychology
  • LCAT

Successful completion for the award of approved continuing education credits requires attendance at entire training/workshop and submission of a completed evaluation form.

» See full credentialing information and CEUs

New York State Office of the Professions (NYSED) regulations require that participants must be present for the entire approved educational activity in order to receive a certificate for continuing education hours. There is no accommodation in the State regulations for late arrival, late return from lunch or breaks, or early departure. According to NYSED, in order to award social work CEs; “When you offer a multi-day or multi-part course/educational activity, the learner must complete all parts in order to earn the certificate for contact hours, in the same way that a student must complete a semester-long course to receive college credit. You may not award partial credit for a program, even a one-day program, if the learner does not complete all requirements at that time.”

Cancellation Policy

Unfortunately, we cannot provide refunds for cancellations made seven working days or fewer before the event for any reason—or for no-shows.  We can provide credit towards a future workshop up to 24 hours before the event. After that, no credit will be issued.

Accessibility Statement

The Student Access Office ensures equal access to all of Adelphi University’s programs, services and facilities for students with documented needs. Through assistance, advocacy and reasonable accommodations, the office provides an accessible and supportive campus environment.

The Student Access Office provides cost-free assistance and services that are tailored to meet the needs of individuals based on their specific, appropriately documented needs, while preserving Adelphi’s academic integrity and high standards of academic expectations and performance

If you are a student with a documented disability and wish to request accommodation services, please submit a Petition for Reasonable Accommodations form along with the required information as detailed in the Guidelines for Documentation.

Please be aware that all decisions regarding accommodations and equal access are made in accordance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and prevailing University Policy. 

For further information, please contact the Student Access Office at 516.877.3806 or

For further information, please contact:

Diane Wunderlich
Program Coordinator
Center for Nonprofit Leadership. Adelphi University
School of Social Work, Room 240
p – 516.877.4415
e –

Joanna Suppa, LCSW-R
Coordinator, Continuing Education and Professional Development
School of Social Work, Room 237
p – 516.877.3216
e –

Coronavirus Update: As New York is on a "pause" for social distancing purposes, all in-person events for the next several weeks have been converted to online, postponed or canceled. Please check this page as information will be updated as possible—and call ahead before any upcoming in-person events until further notice. Thanks.