Wednesday, February 6, 2019
9:00 a.m.–12:00 p.m.


Center for Recreation and Sports, Campbell Lounge Room 2
Tagged: Adelphi University

Program Management and Evaluation

Adelphi University

With Jeffrey Friedman

Effective management and evaluation of a nonprofit’s programs and services is key to fulfilling the organization’s mission and to ensuring that the organization remains relevant and vital to the communities served by the nonprofit. These are also critical steps to make certain that the organization has the resources and support to continue its mission and realize its vision for the future.   

This course will familiarize students with the:

  • Major components and steps in deciding on, designing, producing, and delivering the services of a nonprofit program;
  • Leading the shift from providing volume of services to providing value;
  • Balancing stakeholders’ interests; and
  • Different types of program evaluation, including needs assessment, formative research, process evaluation, and use of the logic model for monitoring of outputs and outcomes, and assessing impact.
This Garden City event is only open to those who have registered for the Excellence in Nonprofit Management Certificate Program.

Learning Objectives:

Participants will learn how to build and structure  a service or program that is:

  • Vital to meeting community needs and resources.
  • Aligned with the organization’s mission, goals, and strategic direction.
  • Able to clearly demonstrate impact.  


  • Designing & structuring your program or service:
    • Assessing needs and resources;
    • Key elements of the program or service: resources, inputs, process, outputs, and outcomes, and structure and staffing;  
    • Identifying and engaging key stakeholders; and  
    • Making the decision.
  • Positioning and promoting  the program or service.
  • Program assessment, evaluation, and continuation:     
    • Building your program’s monitoring and evaluation plan;    
    • Collecting and analyzing data;  
    • Using data to develop a compelling story that demonstrates impact and positions the program/service for its next funding cycle; and
    • Building a culture of integrity and ethical behavior.

Jeffrey Friedman

Jeffrey Friedman is a non-profit executive leader with 25 years of progressive senior and executive level management experience in serving disadvantaged, at-risk, and vulnerable individuals and communities in the New York metropolitan area. He currently serves as the Chief Executive Officer of CN Guidance & Counseling Services (, a four-decade-enduring nonprofit organization providing person-centered, comprehensive services to individuals and families on Long Island affected by mental health and/or substance use disorders.

As a results-producing leader (e.g., measurably improving client outcomes, reducing costs, and enhancing clients’ service experiences) with a passion for assuring sustained services for those in need, Mr. Friedman offers expertise in strategically assessing and addressing needs of nonprofit / health services organizations, individuals, communities, and high-needs populations, increasingly against a backdrop of fast-paced change in economic, political, and regulatory conditions.

Mr. Friedman earned a Master of Arts in Administration for Nonprofits from State University of New York at Plattsburgh (May 1995) and a Bachelors of Science in Rehabilitation Counseling from Boston University (September 1992).

 » Directions to campus

Continuing Education Credit

  • Social Workers: Adelphi University School of Social Work is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #0032.
  • Mental Health Counselors: Adelphi University School of Social Work is recognized by the NYS Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0068
  • Marriage and Family Therapists: Adelphi University is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider for continuing education for licensed marriage and family therapists. #MFT-0038
  • Psychologists: Adelphi University School of Social Work is approved by the American Psychological Association to sponsor continuing education for psychologists. The School of Social Work maintains responsibility for the program and its contents.
  • CASAC training hours: Program information has been submitted to the New York State Office of Addiction and Substance Abuse Services Education and Training for earning or re-credentialing for CASAC clock hours.

» See full credentialing information and CEUs

New York State Office of the Professions (NYSED) regulations require that participants must be present for the entire approved educational activity in order to receive a certificate for continuing education credits. There is no accommodation in the State regulations for late arrival, late return from lunch or breaks, or early departure. According to NYSED, in order to award social work CEUs; “When you offer a multi-day or multi-part course/educational activity, the learner must complete all parts in order to earn the certificate for contact hours, in the same way that a student must complete a semester-long course to receive college credit. You may not award partial credit for a program, even a one-day program, if the learner does not complete all requirements at that time.”

Accessibility Statement

The Student Access Office ensures equal access to all of Adelphi University’s programs, services and facilities for students with documented needs. Through assistance, advocacy and reasonable accommodations, the office provides an accessible and supportive campus environment.

The Student Access Office provides cost-free assistance and services that are tailored to meet the needs of individuals based on their specific, appropriately documented needs, while preserving Adelphi’s academic integrity and high standards of academic expectations and performance

If you are a student with a documented disability and wish to request accommodation services, please submit a Petition for Reasonable Accommodations form along with the required information as detailed in the Guidelines for Documentation.

Please be aware that all decisions regarding accommodations and equal access are made in accordance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and prevailing University Policy. 

For further information, please contact the Student Access Office at 516.877.3806 or

For further information, please contact:

Diane Wunderlich
Program Coordinator
Center for Nonprofit Leadership. Adelphi University
School of Social Work, Room 240
p – 516.877.4415
e –

Joanna Suppa, LCSW-R
Coordinator, Continuing Education and Professional Development
School of Social Work, Room 237
p – 516.877.3216
e –

Tagged: Adelphi University