Friday, December 20, 2019
9:00 a.m.–12:00 p.m.


Hudson Valley Center
19 Baker Avenue, Suite 400,
Poughkeepsie, NY 12601

Program Management and Evaluation

This event is only open to those who have registered for the Excellence in Nonprofit Management Certificate Program.

Effective management and evaluation of a nonprofit’s programs and services is key to fulfilling the organization’s mission and to ensuring that the organization remains relevant and vital to the communities served by the nonprofit. These are also critical steps to make certain that the organization has the resources and support to continue its mission and realize its vision for the future.   

This course will familiarize students with the:

  • Major components and steps in deciding on, designing, producing, and delivering the services of a nonprofit program;
  • Leading the shift from providing volume of services to providing value;
  • Balancing stakeholders’ interests; and
  • Different types of program evaluation, including needs assessment, formative research, process evaluation, and use of the logic model for monitoring of outputs and outcomes, and assessing impact.

Learning Objectives

  • Participants will learn marketplace trends, best practices, and information on how to take advantage of opportunities in Information Technology (IT) available to nonprofits.  All of which will help them as managers within their departments, areas, and organizations.
  • The class will develop a practical knowledge of how cloud computing is changing the workplace.
  • Participants will learn how to build and structure  a service or program that is:
    • Vital to meeting community needs and resources.
    • Aligned with the organization’s mission, goals, and strategic direction.
    • Able to clearly demonstrate impact.  


  • Designing & structuring your program or service:
    • Assessing needs and resources;
    • Key elements of the program or service: resources, inputs, process, outputs, and outcomes, and structure and staffing;  
    • Identifying and engaging key stakeholders; and  
    • Making the decision;
  • Positioning and promoting  the program or service.
  • Program assessment, evaluation, and continuation:     
    • Building your program’s monitoring and evaluation plan;
    • Collecting and analyzing data;  
    • Using data to develop a compelling story that demonstrates impact and positions the program/service for its next funding cycle; and
    • Building a culture of integrity and ethical behavior.

About the Speaker

Beth Alter, LCSW-R

Ms. Alter received her Master’s in Social Work from Virginia Commonwealth University in 1981.  Following her Master’s she worked for Vermont Children’s Aid Society, for 8 years.  She developed school based counseling services in rural communities and worked within the adoption community with pregnancy teens considering placing their babies for adoption.

She worked for Dutchess County for the past thirty-three years, having retired in July 2019.   She served as the Director of Acute Behavioral Health Services, overseeing HELPLINE (24 hour Crisis Call or Text line), the Community based and Hospital Mobile Teams, the Dutchess County Trauma Team and the newly opened Dutchess County Stabilization Center.  She has done work in both the substance use field and with mental health services, both with youth and adults.  She has served on the board of the Coalition Against Domestic Violence and Sexual Assault and is a member of the Dutchess County Steering Committee on Domestic Violence and Sexual Assault.

In the course of her career with Dutchess County, she provided direct services, program oversight and clinical supervision. The last several years have been focused on the development and implementation of the Dutchess County Stabilization center.

She served as the liaison from the Dutchess County Behavioral Health services to the county’s Emergency Operational Center.  She has been the mental health member of the Crisis Emergency Response Team for 10 plus years. 

She was a member of the Dutchess County Crisis Intervention Team Steering Committee, as well as a trainer for law enforcement.

 Ms. Alter has coordinated numerous trainings for the provider community over the years, including facilitating trainings on trauma, recovery and resiliency.  She is a trainer for both adult and youth Mental Health First Aid.

Ms. Alter is excited to be working with Adelphi’s School of Social Work.  She is social work proud.

Ms. Alter is the proud mother of two daughters.

 » Directions to campus

This program has been approved for the following continuing education credits:

  • Social Workers
  • LMHC
  • LMFT
  • CASAC Renewal
  • Psychology

Successful completion for the award of approved continuing education credits requires attendance at entire training/workshop and submission of a completed evaluation form.

» See full credentialing information and CEUs

New York State Office of the Professions (NYSED) regulations require that participants must be present for the entire approved educational activity in order to receive a certificate for continuing education credits. There is no accommodation in the State regulations for late arrival, late return from lunch or breaks, or early departure. According to NYSED, in order to award social work CEUs; “When you offer a multi-day or multi-part course/educational activity, the learner must complete all parts in order to earn the certificate for contact hours, in the same way that a student must complete a semester-long course to receive college credit. You may not award partial credit for a program, even a one-day program, if the learner does not complete all requirements at that time.”

Cancellation Policy

Unfortunately, we cannot provide refunds for cancellations made seven working days or fewer before the event for any reason—or for no-shows.  We can provide credit towards a future workshop up to 24 hours before the event. After that, no credit will be issued.

Accessibility Statement

The Student Access Office ensures equal access to all of Adelphi University’s programs, services and facilities for students with documented needs. Through assistance, advocacy and reasonable accommodations, the office provides an accessible and supportive campus environment.

The Student Access Office provides cost-free assistance and services that are tailored to meet the needs of individuals based on their specific, appropriately documented needs, while preserving Adelphi’s academic integrity and high standards of academic expectations and performance

If you are a student with a documented disability and wish to request accommodation services, please submit a Petition for Reasonable Accommodations form along with the required information as detailed in the Guidelines for Documentation.

Please be aware that all decisions regarding accommodations and equal access are made in accordance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and prevailing University Policy. 

For further information, please contact the Student Access Office at 516.877.3806 or

For further information, please contact:

Diane Wunderlich
Program Coordinator
Center for Nonprofit Leadership. Adelphi University
School of Social Work, Room 240
p – 516.877.4415
e –

Joanna Suppa, LCSW-R
Coordinator, Continuing Education and Professional Development
School of Social Work, Room 237
p – 516.877.3216
e –